Ticket Info

COVID-Safe Protocols (updated December 3, 2021)

Your safety and the safety of our cast, crew and staff are our first concern. Please know that we will always meet or exceed state and local regulations.

COVID Vaccine / Negative Test and Masking Policy

Due to the surge of COVID-19 variants and the dramatic increase of hospitalized Mainers, City Theater is updating its COVID and masking policy to help ease the current burden of the medical system.

Therefore, anyone entering City Theater (Staff, Board, Patron, Actor, Volunteer) must either be fully vaccinated or have a negative COVID-19 test within the last 72 hours prior to entering the theater. This vaccination or testing policy applies to any age where the CDC has recommended a vaccine; persons younger than current CDC guidance for vaccinations are not required to present a negative test result but must wear a face covering.

Furthermore, as of 12/1/2021, masks covering the nose and mouth are required for all patrons and volunteers, regardless of vaccination status, unless actively eating or drinking.

Please note that City Theater will consider someone fully vaccinated as long as they have received at least 2 doses of the Pfizer or Moderna vaccine or 1 dose of the Johnson and Johnson vaccine within the past year; City Theater will consider either the PCR or Antigen test (whether rapid or lab).

Patrons will have to show either a vaccination card (actual card or clear picture) or a negative test before entering the building as verified by City Theater staff and volunteers. Patrons will also be required to verify their identity at the door (driver’s license, photo ID, other verification methods, etc.) If using a negative test as verification, documentation must clearly show the patrons name, date of the test, and result.

Those who are unable or unwilling to provide documentation or wear a face covering can receive a refund or change tickets, but only by emailing the City Theater box office at boxoffice@citytheater.org.

This policy is in effect until further notice.

Updates to our air quality
We have installed a new ionization filtering unit to our HVAC system for the theater and there is a new UV light air filtering system in our lobby. The safety of our audience, volunteers and performers is always our first concern.

Sanitation
We will be thoroughly sanitizing all surfaces in the restrooms, lobby, and in the theater before the show, Hand Sanitizer & Disinfecting Wipes are available throughout the theater.

Box Office
Advance reservations are encouraged. You can reserve tickets online www.citytheater.org/tickets or over the phone at 207-282-0849.

Show Coupon Pack

The Coupon Pack allows you to purchase a bundle of tickets, and select your shows and seats online at later date. You get 5 tickets for the price of 4 at $100. Click here to buy Show Coupon Pack or call the Box Office at 282-0849.

If you purchased a City Theater Show Coupon Pack for the 2019-2020 season and have unused Show Coupons, don’t worry! You will be able to use your Coupons for The Marvelous Wonderettes and for our regular 2021-2022 season. If you have any questions, please contact the Box Office at boxoffice@citytheater.org.

All tickets purchased online will be assessed a service charge which is used to fund the ticket program, credit card fees, and box office administrative support. City Theater is a not-for-profit performing arts organization. All sales are final. We are unable to give cash or credit refunds.

Orchestra Seating Chart

Balcony Seating Chart

CONTACT THE BOX OFFICE

Phone

Call the Box Office at 207-282-0849 to purchase tickets by phone or ask us questions. If you leave a voice message, your call will be returned. Patrons must use a credit or debit card (Visa/Mastercard/Discover) as payment over the phone. Tickets will be held at the Will Call table in the lobby before each performance.

Email

If you would like to write, send ticket inquiries to boxoffice@citytheater.org

Visit

The Box Office is open Monday to Friday 10:00am-2:00pm. Please use the back ramp entrance adjacent to the Biddeford City Hall parking lot.

SPECIAL EVENTS AND PERFORMANCES

Ticket information for special events and performances are listed on our Event Page and Buy Tickets Page under the specific production.

Unless otherwise denoted there are no ticket packages available for special events and guest performances.

All sales are final. We are unable to give cash or credit refunds.

Buy Tickets Buy Ticket Packages Late Arrivals are seated at the discretion of the House Manager. All sales are final. We are unable to give cash or credit refunds.